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Builder Call Line Representative - Arvada, CO Job

Location(s): CO - Arvada


Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.



Position Summary:

Primary contact for residential and commercial gas and electric customers requesting construction or design services across Colorado. Responsible for processing customer requests as well as providing them detailed information and recommendations regarding PSCo policies and practices. This includes processing of residential and commercial applications, general information inquiries and requests.


This position is Monday through Friday 7am - 5pm. 


Major Responsibilities:

  • Central contact for customer for construction or design services across Colorado.
  • Analyze and determine appropriate process for customer's inquiries and requests.
  • Create initial service account information.
  • Create residential' and commercial new service metered accounts.  
  • Direct service request to appropriate construction or design area.
  • Verify with customer that the site is ready for installation of new service.
  • Enter applications for new residential service & issue to appropriate service area.
  • Coordinate & schedule installation of new residential and commercial PSCo gas and, electric service & meters.
  • Receive commercial and industrial project information and transfer this information and applications to appropriate Designer, Planner or Technician.
  • Responsible for accurate inputting, communicating, and referencing information reflecting all of PSCo's involvement or requirements in the systems applicable to the job.
  • Provide technical assistance & refer customers to appropriate PSCo employees & departments.
  • Research, analyze & provide solutions for new residential service - related customers’ needs using available resources. '


Minimum Requirements:

  • Two-year Tech Degree 
  • Valid driver’s license
  • Must pass the Modern Hire Assessment/Customer Service Assessment. 





Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.


As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  CO - Arvada || CO - Arvada || United States (US) || Public Service Company || 41306:Builders Call Line PSCo || Full-Time || Bargaining ||

The anticipated starting base pay for this position is: $30.71 per hour

This position may also be eligible for the following benefits: Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Employee recognition program, Pension, 401(k) plan, Vacation, Holidays, Personal Leave, Sick Time, Volunteer Paid Time Off (VPTO) (full-time employees only)


Requisition Number: 44302

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at


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