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BSC Sales Support Specialist Job

Job Grade: 9
Hierarchy:  No - We can only hire at the posted level 
Union Position: Non-Bargaining

 

 

Summary
Furnishes sales assistance by responding to customers’ procedural questions on product lines, incentive applications, and other energy-related issues. Provides analytic, computer-based support for sales databases to reps. Prepares rate analyses, contracts, proposals, and sales presentations. Responds to customer and third-party requests for billing histories. Monitors and provides reports on call handling performance. Provides outbound sales follow-up. Serves as a liaison with the Xcel Marketing fulfillment function.


Essential Responsibilities

 

  • Supports achievement of sales, customer satisfaction, and customer service goals by extracting, analyzing, and organizing data in accurate, concise, and professional formats. Prepares rate analyses, spreadsheets, contracts, proposals, and sales presentations. Responds to customer and third-party requests for billing histories.
  • Respond to Mass Market customer administrative and procedural inquiries about products, services, rates, incentive applications, product installation, and non-energy billing. Provides appropriate follow-up with both internal and external clients.
  • Provides analytic, computer-based support for sales databases to reps. Aids in the successful implementation and maintenance of the customer relationship management tool for the Mass Market
  • Monitors and provides reports on call handling performance to ensure the attainment of required service levels, optimum staff utilization, and customer satisfaction goals. Requires close communication with Sales Support Specialists in other locations.
  • Serves as a liaison with the Xcel Marketing fulfillment function to ensure that appropriate collateral pieces are available for meeting Mass Market sales goals. 


Minimum Requirements

 

 

  • High school diploma.
  • Associate's degree or certification desired.
  • At least three years of marketing, sales, or customer service experience or a combination of education and experience providing equivalent knowledge.
  • Advanced skill level in spreadsheets and database creation and maintenance.
  • Proficiency in Microsoft Office software applications.
  • Excellent written and oral communication and listening skills.
  • Ability to prioritize multiple tasks.
  • Ability to work independently, as well as be a successful team member.

 

 

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Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

 

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
    

 

Posting Notes:  WI - Eau Claire || WI - Eau Claire; CO - Denver; TX - Amarillo || United States (US) || Customer And Innovation || 51660:BSC DSM Team || Full-Time || Non-Bargaining ||
 

The anticipated starting base pay for this position is: $18.20 to $25.46 per hour

Click here to see our benefits

 

Requisition Number: 50523

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

 

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)


ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

 

 

 

 

 

Our Values: One Team Powered by Many

Committed
Connected
Safe
Trustworthy


Nearest Major Market: Eau Claire

Job Segment: Gas, Sustainability, Sales Support, CRM, Energy, Sales, Technology