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Customer & Innovation Analyst (Entry Level) Job

Location(s): CO - Denver; MN - Minneapolis


Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.



Position Summary

Are you looking for a rewarding job that will allow you to help drive customer marketing, innovation and technological advancements? Xcel Energy has an exciting opportunity for those who just graduated from college and looking to start their career in innovation and technology! This position is part of a two-year rotational program supporting various areas within our Customer & Innovation department!

The successful candidate(s) will support the Customer & Innovation Business Unit in areas related to Information technology, marketing, innovation, communications, cyber security, and customer care analytics.


About the Program

This program is a two-year rotational program, consisting of 4 six-month rotations into different business units within the Customer and Innovation department. Notable positions include:

  • Customer Channel Discovery and Strategy Analyst
  • Program Management Analyst
  • Strategic Partnership Financial Analyst
  • Data Governance & Science Analyst
  • Application, Infrastructure & Information Technology Analyst
  • Business Analytics & Metrics Analyst
  • Business Process Analyst
  • Internal Communications Analyst
  • Cyber Security Analyst
  • Product Development Analyst

Placements will be determined upon candidate interest, educational degree, and business needs. The preferred candidate will have a graduation date of May 2020, August 2020, December 2020 or May 2021. Candidates with May/August/December 2020 graduation dates will start in February 2021 and May 2021 graduates will start in July 2021.


Essential Responsibilities             

  • Critical Thinking: Responsible for learning, designing, developing, executing, presenting, and knowledge transfer for projects and program assignments in areas of communications, marketing, technology, security, product development, and customer experience.    
  • Analytics/Metrics/Reporting: Utilizes business area systems and data to deliver impactful metrics and other analytics and/or automated solutions. Analyze data and prepares reports that illustrate progress of plans against business results. Responds to requests for ad hoc analysis by leveraging data and information to independently create requested metrics and reports. Manages to the established reporting deadlines.
  • Project/Initiative Support: Assist in supporting project planning, including tracking of and reporting of project deliverables, and documentation to support key initiatives. Provides technical expertise and analytical guidance. May participate on cross-functional teams or projects for business area or companywide initiatives.
  • Communication: Prepares effective strategic communications around all business area activities. Determines which communication strategy or method will most successfully communicate different types of information based on corporate guidelines and geared to the intended audience. Partners with the team, business area leaders, and Corporate Communications to ensure successful communication strategy implementation.             
  • Collaboration: Working with strategic external partners, Business Units across Xcel Energy, and team members to develop solutions to effectively deliver on operational goals and manage our costs to budget and forecast. Utilize collaboration tools to communicate and status work items.     


Minimum Requirements

  • Bachelor's degree
  • 0-2 years related experience.
  • Has basic knowledge of strategic planning and business management
  • Strong analytical and problem-solving skills.
  • Strong technical background in Microsoft Office suite.
  • Excellent written and verbal communication skills, and ability to effectively use a variety of communication methods.
  • Exceptional interpersonal and collaboration skills, capable of working with teams.



  • Previous experience in a related role is preferred.






As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  CO - Denver || CO - Denver; MN - Minneapolis || United States (US) || Customer And Innovation || 55300:Innovation & Transformation Of || Full-Time || Non-Bargaining ||

Requisition Number: 26486

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

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Nearest Major Market: Denver

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