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IT Solutions Lead Job

Location(s): CO - Denver; MN - Minneapolis; TX - Amarillo; WI - Eau Claire

 

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.

 

 

Position Summary

The Solution Lead is responsible for leading IT work within metering and advanced metering operations to identify, prioritize, deliver and operate innovative end-to-end solutions . By partnering with customers, stakeholders and leadership, they hold accountability for meeting business requirements , supporting business strategy, and ensuring IT solutions have sound operation. They provide in-depth knowledge of the business needs, business processes, and corresponding solutions. They provide technical guidance in partnership with cross-organizational team members to ensure solutions align with architecture and IT strategy. They are involved with and lead aspects of application lifecycle management, including roadmap planning, delivery, and support for releases, enhancements and capital projects. They are a key contact to business, customer and stakeholder groups for their respective domain, helping ensure business needs and corresponding value and risk are well represented.

Essential Responsibilities

 

  • Relationship Management: Partner with focal business areas, customers and other stakeholders to understand business needs and opportunities. Represent business partners/stakeholders in input to strategic planning and investment prioritization. Establish and maintain collaborative partnership with internal partners. Provide coaching and direction to less experienced team members.
  • Solution Delivery:  Lead efforts in  end-to-end solution lifecycle from strategic planning, through demand management, delivery lifecycle activities, operation and retirement. Facilitate delivery meetings and ceremonies. Lead definition, analysis and design of IT solutions or process changes to meet customer needs in a cost-effective manner. Provide needed plans, demo's, artifacts, and procedural documentation. Initiate the Capital Intake process and serve as the overall solution subject matter expert. Ensure solutions drive great user experience and operational performance. Drive speed to deployments and continuous delivery to meet changing customer and stakeholder needs.
  • Strategy & Planning: Lead efforts to understand operational health, customer satisfaction, and total cost of operation and build awareness of opportunities and risks. Represent business partners/stakeholders in strategic planning and investment prioritization.
  • Operations Management: Ensure solutions are designed for stable operation and delivery practices uphold continuous integration of operational functions. Review solution performance, and continually assess health of systems and processes, driving action to avoid service disruption and minimize impacts. Drive alignment with stakeholders on maintenance activities and schedules. Provide escalated support as needed to drive restoration of service disruptions.
  • Subject Matter Expertise: Stay abreast of industry and technology trends to continuously improve solution delivery practices and customer satisfaction.


Minimum Requirements

 

 

  • Bachelor’s degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
  • Seven years of related functional experience.
  • Experience with Project or Product delivery practices, including SDLC, Agile, and Waterfall.
  • Demonstrated ability to recommend innovative solutions to meet business needs.
  • Ability to drive continuous improvement through lean and agile practices.
  • Demonstrated in depth knowledge of end-to-end process and system capabilities, as well as industry standards and emerging technologies and methods.
  • Strong understand of technical, functional, and operational details of respective solutions.
  • Strong problem solving and analytical skills.
  • Demonstrated ability to build functional and technical subject matter expertise, process and tools expertise, and drive consistency in processes.
  • In-depth knowledge or the ability to quickly attain expertise on core IT components within the respective domain.
  • Excellent communication skills, effective with varying organizational levels and skill set, and able to translate between technical and non-technical concepts.
  • Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.

 

Preferred

 

•    Five years of experience working on utility metering, meter technology and/or Meter Data Management (MDM) systems.
•    Five years of experience working with utility Advanced Metering Infrastructure (AMI) business processes and capabilities.
•    Two years of experience working with electric and gas utility rates.
•    Two years of experience working on customer billing systems and/or processes or complex billing.
•    Experience with contract and vendor management.

 

 

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As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
    

 

Posting Notes:  CO - Denver || CO - Denver; MN - Minneapolis; TX - Amarillo; WI - Eau Claire || United States (US) || Customer And Innovation || 56260:IT-Customer Solution || Full-Time || Non-Bargaining ||
 

The anticipated starting base pay for this position is: $82,700 to $117,566 per year

Click here to see our benefits

 

Requisition Number: 26948

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)


ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

 

 

 

 

 

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Nearest Major Market: Denver

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