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NOC Supervisor Job

Date: Feb 7, 2019

Location: CO - Denver, US, 80202

Company: Xcel Energy

Location(s): CO - Denver


Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.



Position Summary

NOC Supervisor works in the Network Operations Center (NOC) with the primary responsibility of supervising the daily activities of the NOC technicians. Works with members internal and external to Xcel Energy to prevent and resolve issues that impact the network by evaluating and recommending available remediation procedures, focusing on driving network availability, and assisting with change management. Develops and leverages a thorough understanding of and experience in enterprise networks and infrastructure to increase efficiencies, ensure consistency, and add value by reducing obstacles that contribute to downtime.

Essential Responsibilities
  • Expert working knowledge of LAN/WAN network operations and applies knowledge to a complex multi-vendor enterprise environment to assist with the repair and management of planned and unplanned events. Actively analyze all performance data and metrics of NOC technicians to further develop processes and skillsets. Actively assist and/or assign any network M.O.P.’s (Method of Procedure) to qualified technicians. Participate in the interviewing and hiring of new staff when applicable, as well as execute and document any coaching/disciplinary actions when necessary.
  • Assigned limited scope projects or shared areas of responsibility that may include the oversight of other technicians or project stakeholders. Partner with Management to continuously improve upon technical and process related policies and procedures while providing support and advisement to all NOC personnel. Escalate any vendor or intra-departmental assigned tickets/incidents according to the standard SLA requirements. Review trouble ticket notes to ensure accurate data integrity is present as well as the correct processes followed in the troubleshooting of incidents/events. Second level of escalation for all high priority incidents. Work with multiple carrier and/or intra-department technicians for further troubleshooting/isolation of layer 1 – 3 issues. Must be able to follow escalation matrix and understand priority levels of various outage incidents.
  • c) Works with members of various business units or product vendors to maintain or improve network solutions as directed by serving as the NOC Supervisor. Will engage the proper level of escalation or assistance according to the standard SLA’s provided by management. Expected to meet or exceed departmental MTTR (Mean Time to Resolve) standards set by NOC management.
  • Keep abreast of technology, industry and business trends to ensure that appropriate technologies are being considered in the project planning process. Actively seeks to increase relevant knowledge by participating in educational/training opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Minimum Requirements
  • AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience.
  • 5+ years of leadership/management experience of operational teams including the interviewing, hiring, and training of new operational staff.
  • 8+ years of network management/operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software.
  • Proficient to expert-level experience and understanding of the OSI Model.
  • Proficient to expert-level experience and understanding of fiber, T1 – OC192, and PRI circuits and associated network element related equipment.
  • Demonstrated experience effectively managing network cut-overs and equipment replacement.
  • Experience in the use of network monitoring tools.
  • Must be willing to work diverse schedules in a 24x7, 365 day environment, including an on-call rotation.
  • Rotating 6pm to 6am schedule.





As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  CO - Denver || CO - Denver || United States (US) || Customer And Innovation || 56110:Enterprise Network Comm || Full-Time || Non-Bargaining ||

Requisition Number: 17600

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at

Nearest Major Market: Denver

Job Segment: Manager, Sustainability, Gas, Management, Energy, Entry Level