Share this Job

NOC Technician III - TEC310 Job

Location(s): CO - Denver

 

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.

 

 

Position Summary

Works on the Network Operations Center (NOC) team with the primary responsibility of Event and Incident Management resolution for Xcel Energy communications networks. Experienced technician works with internal and external partners to prevent and resolve issues that impact the network by evaluating and recommending available remediation procedures, focusing on driving network availability, and assisting with change management. Develops and leverages a thorough understanding of and experience in enterprise networks and infrastructure to increase efficiencies, ensure consistency, and add value by reducing obstacles that contribute to downtime.


Essential Responsibilities
  • Excellent working knowledge of LAN/WAN network operations and apply knowledge to a complex multi-vendor enterprise environment to assist with the repair and management of planned and unplanned events. Use of monitoring tools, respond to direct calls, and utilize a ticketing system to address and document issues within the scope of this position. Member of a multidisciplinary team, this technician role will assist with the changes or modifications to existing or planned systems. Actively seek clarification or escalated assistance when needed to accurately and quickly address any issues. Work will be reviewed periodically, and will be documented in accordance within established policies and procedures. Will be assigned limited scope projects or shared areas of responsibility that may include the oversight of other technicians or project stakeholders.
  • Responsible for escalating any vendor or intra-departmental assigned tickets/incidents according to the standard SLA requirements. Answer daily calls requesting NOC support and triage incidents in accordance with established policies and procedures. Thoroughly document all incidents to assist resolving issues and assigning the NOC incident to the proper area for Root Cause Analysis. Provides support and coordination for high priority incidents. Responsible for incident ownership through resolution. Able to work with multiple carrier and/or intra-department technicians for further troubleshooting/isolation of layer 1 – 3 issues. Must be able to follow escalation matrix and understand priority levels of various outage incidents.
  • Works with members of various business units or product vendors to maintain or improve network solutions as directed. Will engage the proper level of escalation or assistance according to the standard SLA’s provided by NOC and vendor management. Expected to meet or exceed departmental MTTR (Mean Time to Resolve) standards set by management.
  • Keep abreast of technology, industry and business trends to ensure that appropriate technologies are being considered in the project planning process. Actively seeks to increase relevant knowledge by participating in educational/training opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Minimum Requirements
  • AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience.
  • 4 – 8 years of network management/operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software.
  • Proficient to expert-level experience and understanding of the OSI Model.
  • Proficient to expert-level experience and understanding of fiber, T1 – OC192, and PRI circuits and associated network element related equipment.
  • Demonstrated experience effectively managing network cut-overs and equipment replacement.
  • Experience in the use of network monitoring tools.
  • Must be willing to work diverse schedules in a 24x7, 365 day environment, including an on-call rotation.
  • Rotating 6pm to 6am schedule.

 

 

_______________________________________________________________________________________________

 

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
    

 

Posting Notes:  CO - Denver || CO - Denver || United States (US) || Customer And Innovation || 56765:IT-Network Operations || Full-Time || Non-Bargaining ||
 

The anticipated starting base pay for this position is: $27.90 to $39.03 per hour

Click here to see our benefits

 

Requisition Number: 30746

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)


ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

 

 

 

 

 

Our Values: One Team Powered by Many

Committed
Connected
Safe
Trustworthy


Nearest Major Market: Denver

Job Segment: Technician, Gas, Gas Technician, Sustainability, Technology, Energy