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Service Delivery Supervisor Job

Date: Aug 17, 2019

Location: CO - Denver, US, 80202

Company: Xcel Energy

Location(s): CO - Denver; MN - Minneapolis


Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.



Position Summary
Supervises the daily real-time operation of a service delivery team. Responsible to ensure safe, reliable, and cost-effective operation of information technology (IT) services. Person possesses expert subject-matter knowledge of IT operation and expert experience managing service delivery for complex operating scenarios. Supports attainment of corporate and business unit goals and objectives.

Essential Responsibilities



  • Supervises team personnel in their daily functions. Effectively and efficiently assigns resources with emphasis on safety, customer satisfaction, reliability, cost, and compliance with regulations. Conducts performance reviews, provides input to pay decisions and implements positive discipline measures as necessary. Supports and actively participates in the development of employees, through training, mentoring and development.
  • Contributes to safety, cost, customer service, and reliability targets that are consistent with the business plan and service-level agreements. Supervises the implementation of business plan strategy and tactics. Contributes to budget planning and performance.
  • Supports the implementation of new technologies as part of Business Systems projects and initiatives so that productivity, customer service, and reliability targets are achieved.
  • Provides expert technical & operational support to others. Provides coordination necessary for the team to respond to organizational and regulatory initiatives and directives.
  • Provides internal and external communications regarding team and operational performance. Responsible for the status of the IT technology services.

Minimum Requirements





  • Bachelor's Degree or a combination of education and experience providing equivalent knowledge preferred.
  • Five (5) year’s experience in information technology delivery, with expert subject-matter knowledge on complex operating scenarios.
  • Knowledge of PC and business related computer applications and software.
  • Demonstrated ability to handle several activities simultaneously.
  • Demonstrated ability to develop effective working relationships with diverse work groups.









As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  CO - Denver || CO - Denver; MN - Minneapolis || United States (US) || Customer And Innovation || 56779:IT Mobility Management || Full-Time || Non-Bargaining ||

Requisition Number: 18867

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at

Nearest Major Market: Denver

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