Service Delivery Supervisor Job

Location(s): CO - Denver; CO - Golden

Are you ready to take your leadership potential to the next level with a growing Fortune 500 company?  Xcel Energy is at the leading edge of an industry that is changing quickly. We’re seeking dynamic, proven leaders to help guide us into this exciting energy future. If you’re looking to lead at a company that is committed to excellence, safety and environmental stewardship, with plenty of room to grow, consider a position at Xcel Energy.

• Supervises team personnel in their daily functions. Effectively and efficiently assigns resources with emphasis on safety, customer satisfaction, reliability, cost, and compliance with regulations. Conducts performance reviews, provides input to pay decisions and implements positive discipline measures as necessary. Supports and actively participates in the development of employees, through training, mentoring and development.
• Contributes to safety, cost, customer service, and reliability targets that are consistent with the business plan and service-level agreements. Supervises the implementation of business plan strategy and tactics. Contributes to budget planning and performance.
• Supports the implementation of new technologies as part of Business Systems projects and initiatives so that productivity, customer service, and reliability targets are achieved.
• Provides expert technical & operational support to others. Provides coordination necessary for the team to respond to organizational and regulatory initiatives and directives.
• Provides internal and external communications regarding team and operational performance. Responsible for the status of the IT technology services.

• Bachelor's Degree or a combination of education and experience providing equivalent knowledge preferred.
• Five (5) year’s experience in information technology delivery, with expert subject-matter knowledge on complex operating scenarios.
• Knowledge of PC and business related computer applications and software.
• Demonstrated ability to handle several activities simultaneously.
• Demonstrated ability to develop effective working relationships with diverse work groups.

This position requires a behavioral assessment prior to being considered for an interview.

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As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
     

Posting Notes:  CO - Denver || CO - Denver; CO - Golden || United States (US) || Customer And Innovation || 56765:Network Operations || Full-Time || Non-Bargaining ||
 

Requisition Number: 19644

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com