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Design Researcher -XCELab Job

Location(s): MN - Minneapolis


Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.



Position Summary
Plan, conduct, and present design and user research for human-centered design projects as part of XCELab. Validate, synthesize, and communicate findings utilizing a wide variety of tools. Shape and improve decision-making and execution amongst design, product, and business teams. Support in the facilitation of XCELab design thinking sessions.

Essential Responsibilities

  • Execute design research activities across the entire project lifecycle, from concept to launch. Research activities span qualitative and quantitative methods.
  • Collaborate in the synthesis process to create captivating research summaries that identify unmet needs and articulate key insights. Champion the user by defining user needs, goals, journeys, tasks and workflows.
  • Support in facilitation of research report outs and other design thinking-based sessions

  • Partner with stakeholders to create holistic experience strategies as a foundation for the overall solution.
  • Refine and optimize experiences through iterative testing and participation throughout the experience development process.
  • Ensure the project meets pre-determined research objectives, within expected timing and research constraints.
  • Manage external vendors and consultants to drive accountability toward objectives, deliverables, and timelines.

Minimum Requirements

  • 5+ years experience in research, UX/UI, or related field.
  • Bachelor's Degree in a related area or equivalent experience.
  • Proven written and verbal communication skills.
  • Experience with design thinking, human-centered design, design research, etc.
  • Experience in market research activities such as surveys and statistical analysis.
  • Developing screeners and recruitment.
  • Technology-based research platforms for unmoderated testing, screen recording, usability software and statistical analysis.



  • UX research methods such as contextual inquiry, 1:1 interviews, card sorting, diary studies, etc.
  • Evaluative research methods such as concept testing,  and heuristic evaluations.
  • Experience with market research activities such as surveys and statistical analysis.
  • Experience developing screeners and recruitment collateral.





Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.


As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  MN - Minneapolis || MN - Minneapolis || United States (US) || CFO Organization || 55300:Innovation & Transformation Of || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $79,000 to $113,000 per year

This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave


Click here to see our benefits


Requisition Number: 52732

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at


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Nearest Major Market: Minneapolis

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