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Field Operations Supervisor Job

Location(s): MN - Faribault; MN - Minneapolis; MN - Red Wing; MN - St Paul; WI - Eau Claire; WI - La Crosse

 

Are you ready to take your leadership potential to the next level with a growing Fortune 500 company?  Xcel Energy is at the leading edge of an industry that is changing quickly. We’re seeking dynamic, proven leaders to help guide us into this exciting energy future. If you’re looking to lead at a company that is committed to excellence, safety and environmental stewardship, with plenty of room to grow, consider a position at Xcel Energy.

 

 

Summary

This position performs lead and field supervisory duties to include, manage a staff of credit/collections, revenue protection, and meter reading field personnel in multiple sites. Provides direction, leadership, supervision, and vision for all activities related to credit/collection, revenue protection and data collection for Xcel Energy. Should be accountable for the accurate and timely field credit work, revenue protection, and data acquisition of energy meters via utilization of human resources and automated technologies. Develops, processes, and analyzes all credit/collection and data acquisition and customer information reports. Analyzes, routes, and schedules daily workload and equipment for department personnel. Responsible for hiring, firing, and disciplinary processes. Maintains responsibility to the unit for compliance of policies, procedures, standards and implementation of labor agreements. Meets or exceeds customer needs by effectively and efficiently responding to inquiries regarding field credit/collection and meter reading and resolving customer issues.

Responsibilities
  • Provide field supervision, leadership, coaching, and support to bargaining unit employees. Will be responsible for hiring, firing, training, performance evaluation, and the disciplinary process. Where applicable, interpret and administer the terms and conditions of the labor agreements to maintain a positive relationship with the union.
  • Performs lead duties to include daily guidance, direction, and support to field personnel in order to meet operational requirements and commitments. Schedules daily work to insure all field credit/collection, revenue protection and meter reading assignments are completed.
  • Responsible for daily verification and maintenance of field credit/collection, revenue protection and meter reading data to ensure integrity of collection, billing information; creates and assigns daily credit/collection, revenue protection and meter reading work to field personnel.
  • Demonstrates in-depth knowledge and competency regarding all related credit/collection, data acquisition applications. Acts as point of contact for customers. Responsible for resolution of escalated customer requests and inquiries.
  • Compiles, compares and analyzes all credit, collection, revenue protection and data acquisition and customer information reports. Researches and processes all field orders, data acquisition errors; effectively manages all collection and data acquisition systems to ensure that all data is acquired and transmitted to credit and billing on time; Maintains data integrity through verification processes; Processes and tracks vacant premise, second, third, fourth calls, and re-read requests.
  • Determines optimum configuration and total field credit calls and meter count to ensure maximum data acquisition productivity; Develops the most efficient and effective order for acquiring data; Analyzes and determines correct route placement for new business and existing residential and commercial; Accomplishes all routing and support activities to meet or exceed corporate, customer, and regulatory requirements.
  • Responsible for management and adherence to policies and procedures, measurements, and evaluations in support of Xcel Energy's commitment to safety.
Required
  • High school diploma or equivalent
  • 3 years experience in credit/collections, meter reading, or customer care operations
  • 1 year experience working with bargaining unit employees
  • Proficient in the use of Microsoft Office suite

Preferred
  • 2 years of college (3 years of experience would substitute for the degree)

 

This position requires a behavioral assessment prior to being considered for an interview.

 

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As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
    

 

Posting Notes:  WI - Eau Claire || MN - Faribault; MN - Minneapolis; MN - Red Wing; MN - St Paul; WI - Eau Claire; WI - La Crosse || United States (US) || Customer And Innovation || 66055:Collections North || Full-Time || Non-Bargaining ||
 

The anticipated starting base pay for this position is: $54,800 to $77,800 per year

Click here to see our benefits

 

Requisition Number: 26732

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)


ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

 

 

 

 

 

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