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Service Policy Analyst Job

Job Grade: P
Hierarchy:  No - We can only hire at the posted level 
Union Position: Non-Bargaining



Position Summary

Responsible for administering, clarifying and interpreting existing documented service policies and tariffs for multiple states for the design organization and customers. Serves as the primary resource regarding Service Policy for Distribution Design and Engineering, Construction, Legal, Regulatory and Rates. Resource for training service policy as well as tariff application and procedures. Responsible for documentation of policy related to Tariffs and Service Policy. Ensures consistent application of policy across business areas. Responsible for granting exceptions to external customer requests. Responsible for Service Policy website updates for all states within company territories. Liaison between the Rates and Design Departments.

Essential Responsibilities


  • Responsible for administering and interpreting existing documented service policies and tariffs for internal and external customers by providing guidance in service policy. Proposes language for tariff changes which influences corporate policy and customer requirements.
  • Responsible for addressing escalated internal and external customer questions to facilitate the understanding and consistent application of policies and interpretations of the tariffs.
  • Coordinates with other business units to resolve external customer requests for exceptions to the company’s Standard for Installation and Use.
  • Works with internal departments to recommend tariff changes to Service Policy to meet corporate goals while maintaining levels of regulatory compliance and fairness to all customers.
  • Works in conjunction with Asset Management, Legal and Rates to ensure policies and tariffs are accurate and up to date. Promotes consistent application of existing policies and recommend policy modifications as appropriate to improve processes and customer satisfaction.
  • Initiates efforts to maintain consistent tools for internal and external customers to easily access service policies and tariffs related to the business. Provide and/or coordinate training as needed to ensure consistent use of Service Policy procedures, tariff adherence.
  • Works with Electric Meter and Engineering on updates to the company’s Standard for Installation and Use.
  • Initiate internal and external communication of tariff and policy changes. Responsible for website updates.

Minimum Requirements



  • Bachelor's degree in Engineering, Business Administration or related field or equivalent combination of education and experience.
  • Five years’ experience in Construction, Engineering, Delivery Design, Process Improvement, Policy Development or close related field.
  • Experience in rates preferred.
  • Experience with SAP, Madcap, Microsoft Office and gas/electric tariffs preferred.
  • Demonstrated skills in problem resolution, communication, decision making, process improvement and policy development.





Competency Band:

  • Accountability
  • Customer and Stakeholder Engagement
  • Job and Business Expertise
  • Operational Excellence
  • Relationship Focused


Location(s): WI - Eau Claire; WI - Amery; WI - Hudson; WI - Menomonie
Organization: Operations
Department:  59368:Service Policy XES
Schedule: Full-Time

Non-Union jobs will be posted internally for a minimum of 5 business days, after 5 days the job may be unposted at any time.

Union jobs will be posted based on the union agreement.

The anticipated starting base pay for this position is: $66,000 to $94,000 per year

This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave


Click here to see our benefits

Recruiter: Josue E Arellano Ortiz
Hiring Manager: David W Olson

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at

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Nearest Major Market: Eau Claire

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