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Fleet Customer Specialist Job

Location(s): CO - Denver; MN - Maple Grove; MN - Minneapolis; MN - St Paul

 

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

 

 

Position Summary

Responsible for supporting fleet vehicle operators with their customer service needs, including day-to-day fleet vehicle administrative tasks and acting as a liaison between the vehicle operators and the Fleet group. Build strong working relationships with vehicle operators and business unit leadership to deliver the best customer service possible for maintaining Xcel Energy’s fleet vehicles.

Essential Responsibilities
  • Act as the primary point of contact for all Fleet vehicle related inquiries from Xcel Energy vehicle operators. Manage all calls/emails/inquiries regarding fleet vehicle administrative tasks. Respond to inquiries, prioritize, utilize independent decision-making, and resolve problems. Ensure problems are resolved comprehensively and follow-up is completed according to established timeframes. Meet or exceed departmental & individual performance measures related to customer service scores and time to close customer requests. Provide high quality customer-focused interaction and quick resolution of issues.
  • Responsible for fleet vehicle administrative activities, including supporting garages on preventative maintenance & repair coordination, repair status communications, fuel card transactional issues, replacement of lost cards, insurance and registration paperwork needs, driver inspection reports, and basic technology troubleshooting.
  • Provide flexible coverage to the Fleet Specialist team when needed. Seek opportunities for continuous improvement and take action to implement changes. Document processes and share knowledge with others.

Minimum Requirements
  • High school diploma or equivalent required.
  • Minimum one year of customer service or administrative experience.
  • Previous experience working in a fleet/automotive environment preferred.
  • Experience working with Microsoft Office Suite and Fleet management systems preferred
  • Strong typing proficiency.
  • Excellent communication, time management and prioritization skills with ability to meet deadlines.
  • Able to work independently and as a part of a team.
  • Passionate about customer service and solving problems.

 

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Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

 

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
    

 

Posting Notes:  CO - Denver || CO - Denver; MN - Maple Grove; MN - Minneapolis; MN - St Paul || United States (US) || Audit and Financial Services || 44100:Fleet Stndrds and Performance || Full-Time || Non-Bargaining ||
 

The anticipated starting base pay for this position is: $17.70 to $24.76 per hour

 
This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave

 

Click here to see our benefits

 

Requisition Number: 46741

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

 

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)


ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

 

 

 

 

 

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Nearest Major Market: Denver

Job Segment: Gas, Sustainability, Inspector, Transportation, Energy, Quality, Operations