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Field Operations Supervisor Job

Location(s): CO - Greeley; CO - Fort Collins

 

Are you ready to take your leadership potential to the next level with a growing Fortune 500 company?  Xcel Energy is at the leading edge of an industry that is changing quickly. We’re seeking dynamic, proven leaders to help guide us into this exciting energy future. If you’re looking to lead at a company that is committed to excellence, safety and environmental stewardship, with plenty of room to grow, consider a position at Xcel Energy.  We also invest in our leaders.  From specific programs for new and aspiring leaders to just-in-time resources to support the seasoned manager, we provide development for any stage of their career.

 

 

Position Summary
This position provides leadership to credit/collections, revenue protection, and meter reading field personnel in multiple sites. Accountable for the accurate and timely field credit work, revenue protection, and data acquisition of energy meters via various technologies. Work with internal/external customers as well as third party vendors for quick resolution of customer issues as it pertains to field credit/collection, revenue protections and meter reading to ensure accuracy in customer information and billing integrity. Maintains responsibility to the unit for regulatory requirements, compliance of policies, procedures, standards and implementation of labor agreements. Responsible for supply inventory and equipment levels. This position can be filled out of either Greeley, CO or Fort Collins, CO. 

Essential Responsibilities

  • Provide leadership to employees including bargaining, where applicable. Schedules daily work to ensure all field credit/collection, revenue protection and meter reading assignments are completed.
  • Effectively manages all credit, collection, revenue protection and data acquisition systems to ensure that all data is acquired and transmitted to credit and billing on time; Researches and processes all field orders, data acquisition errors. Maintains data integrity through verification processes; Processes and tracks vacant premise, second, third, fourth calls, and re-read and start/stop requests. Determines correct route placement for new business and existing residential and commercial.
  • Responsible for generating daily reports and daily verification and maintenance of field credit/collection, revenue protection and meter reading data to ensure integrity of collection, billing information; creates and assigns daily credit/collection, revenue protection and meter reading work to field personnel. Demonstrates solid understanding of vendor software/systems.
  • Acts as point of contact for customers. Responsible for resolution of escalated customer requests and inquiries.
  • Provide visible safety leadership and drive real time safety accountability by engaging employees through safety meeting facilitation, job briefs, training, accident investigation/event assessment, and job site observations.


Minimum Requirements

  • High school diploma required.
  • Associates or technical degree or equivalent job-related experience.
  • 1-3 years supervisory experience.
  • 3 Years of related work experience in field credit/collections, meter reading and customer care operations preferred
  • Experience working with bargaining unit employees preferred.
  • Proficiency in Microsoft Office applications required.
  • Knowledge of state regulatory requirements.
  • Proven change management and process improvement skills.
  • Excellent verbal and written skills.
  • Effective change leader with demonstrated ability to effectively communicate company/business area strategies and objectives.
  • Travel is required.

 

 

This position requires a behavioral assessment prior to being considered for an interview.

 

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COVID-19 Vaccine Requirement 
COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, Xcel Energy requires all persons be fully vaccinated or receive a formal medical or religious accommodation prior to their start date, unless prohibited by state or local law. 

 

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
    

 

Posting Notes:  CO - Greeley || CO - Greeley; CO - Fort Collins || United States (US) || Customer And Innovation || 66430:Mtr Rdg (Ft Collins)-PSC || Full-Time || Non-Bargaining ||
 

The anticipated starting base pay for this position is: $62,700 to $93,999 per year

Click here to see our benefits

 

Requisition Number: 32402

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

 

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)


ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

 

 

 

 

 

Our Values: One Team Powered by Many

Committed
Connected
Safe
Trustworthy


Nearest Major Market: Fort Collins
Nearest Secondary Market: Greeley

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