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Field Credit Support Representative 1st 6 months Job

Location(s): MN - Minneapolis


Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.



We anticipate the need for one or more Field Credit Support Representatives to be located at our Chestnut Service Center in Minneapolis, MN.  The working hours for this position are:
May to September - Monday through Friday, 7:30 am - 4:00 pm or 9:30 am to 6:00 pm
October to April - Monday through Friday, 7:30 am - 4:00 pm or 9:00 am to 5:30 pm

*There could be a 2 hour difference in this shift*

The starting rate of pay for this position is $19.53 hourly. The position will be posted for 10 Working Days from May 5, 2022 to May 18, 2022



  • Work independently to assist and support Credit Administrators, Field Reps and Revenue Protection Specialists.
  • Support Credit Administrators, Field Reps and Revenue Protection Specialists in daily workload, computer data analysis, and function as an information link between the office and the field.
  • Support other departments by being experts in credit issues.
  • Maintain contact with field personnel and assign incoming work to field personnel as required.
  • Organize and assign reconnect orders to field personnel based on locations and time constraints in an ever-changing environment.
  • Provide support for trouble department and meter shops working on disconnections and reconnections.
  • Send appropriate orders in system for out-state areas for work that is completed by other departments.
  • Responsible for noting and reporting hazardous situations to field personnel.
  • Provide support to field personnel by preparing daily routes and updating completed orders in CRS. Assisting in the completion or" daily work and backlog.
  • Support Team activities defined by the company, Team, Supervisor, Manager, and Department Policies/procedures; e.g., practice open communications, submit expenses, complete weekly activity reports, attend safety meetings, respond to daily e-mail and voice mail, assist to maintain policies/procedures, adhere to regulatory requirements, and any additional activity to benefit team efficiency and effectiveness.
  • Provide monthly disconnection data to other departments.
  • Maintain and provide disconnect data specific to meter and trouble department orders.
  • Provide support to call centers on credit disconnect and reconnect issues.
  • This is not an all-inclusive list.

Minimum Requirements: 

  • Education/Experience: High School graduate or equivalent.
  • Selection criteria may include testing and/or assessment




Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.


As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  MN - Minneapolis || MN - Minneapolis || United States (US) || Customer and Field Operations || 66057:Collections North MN Op Co || Full-Time || Bargaining ||

The anticipated starting base pay for this position is: $19.53 per hour

This position may also be eligible for the following benefits: Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Vacation, Holidays, Additional days off, Sick Time, Volunteer Paid Time Off (VPTO) (full-time employees only)


Requisition Number: 44764

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at


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Nearest Major Market: Minneapolis

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