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Field Credit Support Representative Job

Date: May 14, 2019

Location: MN - Minneapolis, US, 55403

Company: Xcel Energy

Location(s): MN - Minneapolis


Are you fit and ready to work hard at a challenging but rewarding job that doesn’t require you to sit behind a desk all day? Do you want to build a long-term career in a stable industry at a company that’s committed to treating you with respect, training you well and ensuring your safety? A field or skilled labor job at Xcel Energy could be the opportunity you’re looking for.

***NOTE: This position requires an assessment prior to interview consideration. We ask you to please carefully read the instructions below



We anticipate the need for one or more Field Credit Support Representatives to be located at our Chestnut Service Center in Minneapolis, MN.  The working hours for this position are:
April to October - Monday through Friday, 7:30 am - 4:00 pm
 October to April - Monday through Friday, 7:30 am - 4:00 pm

*There could be a 2 hour difference in this shift*



  • Work independently to assist and support Credit Administrators, Field Reps and Revenue Protection Specialists.
  • Support Credit Administrators, Field Reps and Revenue Protection Specialists in daily workload, computer data analysis, and function as an information link between the office and the field.
  • Support other departments by being experts in credit issues.
  • Maintain contact with field personnel and assign incoming work to field personnel as required.
  • Organize and assign reconnect orders to field personnel based on locations and time constraints in an ever-changing environment.
  • Provide support for trouble department and meter shops working on disconnections and reconnections.
  • Send appropriate orders in system for out-state areas for work that is completed by other departments.
  • Responsible for noting and reporting hazardous situations to field personnel.
  • Provide support to field personnel by preparing daily routes and updating completed orders in CRS. Assisting in the completion or" daily work and backlog.
  • Support Team activities defined by the company, Team, Supervisor, Manager, and Department Policies/procedures; e.g., practice open communications, submit expenses, complete weekly activity reports, attend safety meetings, respond to daily e-mail and voice mail, assist to maintain policies/procedures, adhere to regulatory requirements, and any additional activity to benefit team efficiency and effectiveness.
  • Provide monthly disconnection data to other departments.
  • Maintain and provide disconnect data specific to meter and trouble department orders.
  • Provide support to call centers on credit disconnect and reconnect issues.
  • This is not an all-inclusive list.

Minimum Requirements: 

  • Education/Experience: High School graduate or equivalent.
  • Knowledge, skills, abilities of Credit, Collections, and Systems.
  • Selection criteria may include testing and/or assessment





Steps in Xcel Energy’s hiring process

  1. All qualified candidates will be sent an online assessment via e-mail. Applicants must successfully pass in order to be further considered.
  2. Candidates who successfully pass the assessment will be contacted to come in for an information session and interview.
  3. After attending our information session/interview, our Team Leaders will collaborate to decide which candidates are best qualified and offers will be made.
  4. Candidates who accept the employment offer will be required to pass Xcel Energy’s background check and drug test. This process can take up to two weeks before clearance is issued.
  5. After successful passing of the background check and drug test, candidates are ready to start the training class.


As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  MN - Minneapolis || MN - Minneapolis || United States (US) || Operations || 66057:Collections North MN Op Co || Full-Time || Bargaining ||

Requisition Number: 18726

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at

Nearest Major Market: Minneapolis

Job Segment: Credit, Law, Sustainability, Gas, Finance, Legal, Energy