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HR Call Center Representative Job

Location(s): MN - Minneapolis


Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.



Provides accurate and efficient call and administrative support in response to employees, Human Resources (HR), retirees, former employees and managers/ inquiries. Answers inquiries by utilizing knowledge and available resources in the area of benefits, payroll and HR policy/programs while maintaining a high level of customer service. Participates as a member of the HR Service Center (HRSC) team to effectively meet overall HRSC quality outcomes and service level agreements; and maintains a high level of confidentiality through understanding privacy laws and requirements.

Essential Responsibilities


  • Receive and/or place the majority of calls regarding subjects including but not limited to benefits, payroll, leaves of absence, HR policies and programs, and verification of employment. Requires ability to apply benefits, payroll and policy knowledge and judgment to ensure accuracy and completeness of guidance and documentation of inquires.
  • Enter data transactions into PeopleSoft (e.g., changes to employee address, name, etc.) in a timely and accurate fashion to maintain the highest level of data integrity; and update the case management system with call/transaction specific information and appropriate documentation.
  • Achieve and maintain expertise to navigate and/or accurately record information as appropriate within several business systems such as HR data management (PeopleSoft), employee information repository (Authoria), case management tracking (Remedy), and time entry (Passport, TIME). Maintain proficiency in Microsoft based PC applications (Excel, Access, Word) to perform job functions.
  • Assist with other benefit, payroll and HR program administration as requested.
  • Research information and contact caller for follow-up as required. Research will involve consulting with multiple resources; team members, online systems, databases, review of historical documents and consultants.




  • High school diploma or equivalent
  • 3 years experience in multi-faceted customer service environment
  • Human resources, benefits, and/or payroll experience
  • Proficient in the use of Microsoft Office suite
  • Ability to work during the weekends



  • Post high school education in business or related field
  • Call center experience




As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  MN - Minneapolis || MN - Minneapolis || United States (US) || Human Resources & Employee Svc || 85220:HR Service Center || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $16.70 to $23.36 per hour

Click here to see our benefits


Requisition Number: 26950

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

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Our Values: One Team Powered by Many


Nearest Major Market: Minneapolis

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