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Sr. Solutions Analyst (MDM) Job

Date: Jul 10, 2019

Location: MN - Minneapolis, US, 55401

Company: Xcel Energy

Location(s): CO - Denver; MN - Minneapolis


Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.



Position Summary

Responsible for supporting and maintaining 5K + mobile devices across the enterprise. The job entails MDM and MAM configuration, administration and incident management. This includes demand management by collaborating directly with users, Business Systems Service Delivery, outside vendors and other stakeholders to identify user requirements, assess impact to other data systems and infrastructure, consider available alternatives, compare costs and recommend solutions. 

Essential Responsibilities

  • Manage demand for assigned applications or areas of infrastructure including prioritization, incident, change, request and release management. This includes ensuring the proper alignment of business requirements related to new infrastructure or new information systems solutions and enhancements to existing systems or infrastructure for larger, more complex applications/projects and/or applications/projects with higher prioritization. Analyze user's business needs and make analytical decisions about how applications should function.  May write and approve functional specifications, identify or document requirements, manage scope, and coordinate for justifiable solutions. Develop and maintain technical standards where appropriate.
  • Initiate and maintain key relationships with customers to ensure processes and solutions are integrated to support customer expectations. Communicate effectively with business peers, IT peers and vendors to solve business/technical problems and provide technical solutions. Escalates customer concerns to Business Systems management.
  • Execute against I/T plan for assigned business area or technical area of responsibility with guidance from manager or peers. Management of activities relative to the business area I/T Plan includes application portfolio management, data security, and determination of the business requirements for disaster recovery, availability and fail-over capability of systems. Stay abreast of operational performance and impact to business and work with I/T Operation when performance issues arise. Serve as key respondent and facilitator for internal and external application audits.
  • Develop information systems and technical solutions along with plans for business areas or areas of technical expertise. Lead/participate in cross-functional teams to assure that the solutions and plans meet changing business, customer, and competitive requirements. Provide consulting to all business area customers to ensure that the plans are integrated into the overall business strategic and operational plans.
  • Develop and leverage relationships with the I/T Operations area and other CO Operations teams so that solutions are appropriately prioritized within the overall scope of their activities.
  • Develop expertise on the business process for assigned business area. Provide internal consulting to business area customers for applicable business functions and the information systems or infrastructure which support those functions.
  • Respond to organizational and regulatory initiatives and directives. Must understand and implement necessary procedures or infrastructure required to facilitate completion
  • Stay abreast of industry and technology trends to provide advice on when to innovate and when to use traditional approaches. If supporting infrastructure, understand when to change or update standards.


Minimum Requirements

  • Bachelor’s degree in Management Information Systems, Computer Science, Engineering or related discipline or equivalent work experience is required.
  • Minimum of 5 years application support, information technology infrastructure support, or 8 years Utility experience (in lieu of IT background), or any combination demonstrating equivalency.
  • Demonstrates effectiveness within a Solutions Analysis role.
  • Demonstrated ability to serve as a resource for other members of the team.
  • Demonstrated strong business and/or technical acumen.
  • Demonstrated the ability to communication effectively with management both within Business Systems and business areas. In-depth knowledge of one or more core applications (e.g., HRIS, Accounting, Work Management, Mapping and Design, etc.) or equivalent.
  • Demonstrated advanced analytical aptitude.
  • Superior communication skills and ability to articulate thoughts and ideas to others (verbal and written) including translating business requirements into technical terms and/or translating technical language into business terminology.
  • Excellent relationship management, facilitation, project management, and problem solving skills.
  • Ability to coach and mentor less experienced team members.
  • Proficient in applicable PC programs and MS-Office tools (Excel, Word, PowerPoint, Visio, Access).
  • Advanced degree may be equivalent to some required work experience.


Preferred Skills

  • Experience managing and supporting on-premise VMware Workspace One/Airwatch MDM solutions
  • Strong understanding of MDM and MAM concepts
  • Familiarity with Microsoft Intune
  • Knowledgeable in iOS and Android devices including Apple DEP and Android for Work





As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  MN - Minneapolis || CO - Denver; MN - Minneapolis || United States (US) || Customer And Innovation || 56761:Unified Commun & Collaboration || Full-Time || Non-Bargaining ||

Requisition Number: 19157

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at

Nearest Major Market: Minneapolis

Job Segment: Data Management, Engineer, Consulting, Information Systems, Law, Data, Engineering, Technology, Legal