Share this Job

Customer Receivables Representative Job

Location(s): MN - Roseville


Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.



Position Summary
Perform activities ensuring accurate and timely posting of customer payments. Process payment exceptions associated with various payment alternatives including direct debits, electronic funds transfer, credit cards, on-line electronic payments, and pay stations. Communicate and support payment processing procedures and policies as central point of contact for third party payment service vendors and internal business areas. Accurately process all types of optional payment program applications.

Essential Responsibilities

  • Accountable for the functional activities associated with customer receivables including payment posting, pending work queues, process tracking jobs, call center referrals, returned item processing, payment problem investigations, payment transfers and allocations, credit and collection interfaces, bank deposit preparation, quality assurance of payment information, and other miscellaneous account maintenance.
  • Act as central point of contact for third party payment services and optional payment program vendor partnerships involving payment alternatives such as direct debits, electronic funds transfer, credit cards, on-line electronic payments, and pay stations. Provide review, analysis and resolution of unpostable and returned items and system performance and payment file transmission issues. Initiate action with internal and external sources for appropriate research and investigations. Make appropriate and accurate account adjustments and contacts. Maintain accurate issue resolution records.
  • Set up customers on optional payment programs. Analyze, update and maintain customer accounts. Issue correspondence and/or contact customers to verify information when necessary.
  • Provide quality assurance review of payment exceptions. Maintain accurate reports and tracking mechanisms. Prepare daily cash reports and perform required reconciliation procedures.

Minimum Requirements

  • High school diploma or equivalent, post high school education desirable.
  • Two or more years of experience working in a customer service, accounting, rates or related field.
  • Experience using Microsoft Suite products (Word & Excel).
  • Working knowledge of basic accounting and billing practices and procedures.
  • Good oral and written communication skills. Must be self-motivated, flexible to work on many different tasks, and able to work in a team environment.





COVID-19 Vaccine Requirement 
COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, Xcel Energy requires all new persons be fully vaccinated or receive a formal medical or religious accommodation prior to their start date, unless prohibited by state or local law. 


As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  MN - Roseville || MN - Roseville || United States (US) || Customer And Innovation || 43557:Customer Receivables || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $18.20 to $25.46 per hour

Click here to see our benefits


Requisition Number: 37811

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at


EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.






Our Values: One Team Powered by Many


Nearest Major Market: Minneapolis

Job Segment: Customer Service Representative, Bank, Banking, Call Center Representative, Customer Service, Finance, Research