Credit & Collections Representative

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

This role is required to reside within a one-hour commute of our Eau Claire location. Initial training will be on site and in person, with hybrid/work from home options available after training is completed.

Position Summary

The Credit and Collections Representative's primary responsibility is to provide accurate information to Xcel Energy customers in a respectful and efficient manner by anticipating the customer's needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of Credit and Collections and productivity to ensure the overall financial objectives are achieved. Regular, reliable attendance is an essential job function.

Essential Responsibilities

• Resolve customer inquiries concerning all credit and collections issues in a timely manner.

• Perform consistently to meet objectives and goals.

• Demonstrate personal accountability in areas of dependability and time management.

• Handle customer inquiries in an environment that requires a high tolerance for stress.

• De-escalate customer issues in a professional and respectful manner.

• Performs other duties as assigned including work on special projects.

Minimum Requirements

• Minimum 18 months of customer service experience or equivalent experience promoting product and services.

• High School Diploma.

Preferred Qualifications

• Bilingual/Spanish experience - a compensation premium available after passing a Spanish-language proficiency test.

• Experience in collections.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $14.40 to $20.00 per hour

This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

Deadline to Apply: 11/30/24

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ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.