Customer Experience Business Intern

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Project Description:

The Mass Market Strategy Team determines the strategy of the residential portfolio. Our goal is to Create compelling, delightful customer journeys, bundles, portfolios & product strategies that deliver on our clean energy and financial objectives.

An intern on the MM Strategy team will work closely to help us map out our customer journeys and internal processes. In addition, the intern may also help conduct industry research and gather insights to inform strategic decision making. They will also assist with project coordination, product lifecycle management, budgeting, and other admin tasks.

The intern will get an opportunity to work with multiple business units, learn about how portfolio management works, and be a part of a small, energized team.

• Project summary: Learn how to customer journey map and facilitate journey mapping sessions for various experiences for residential mass market customers. Learn how to lead cross functional workshops including design and facilitation. Learn to leverage voice of customer research and journey map outputs to create strategy recommendations. Some examples of areas that may be journey mapped are renewables journey, energy efficiency journey, etc.

• Coordinate special projects, including scheduling, budgeting, forecasting, process mapping, workshop coordination, ad hoc admin, ad hoc tech support, etc.

• This will be a summer opportunity with the potential to extend into a school semester. The candidate should be able to work full-time during the summer.  If the intern works during the school year, their hours should be part-time.

Minimum Requirements:

Enrolled in programs such as supply chain, advertising, marketing, safety and health, management, human resources, training, labor relations, public relations, government relations, business administration, economics, psychology, legal and regulatory compliance and similar.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $16.20 to $23.90 per hour

This position is eligible for the following benefits: Pension, 401(k) plan, Paid time off (PTO), Holidays

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

Deadline to Apply: 12/14/24

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ACCESSIBILITY STATEMENT
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