Director, Business Transformation (Credit & Collections)

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Director, Business Transformation (Credit & Collections)

Position Summary    

We are seeking a dynamic and experienced Director of Business Transformation to ​provide strategic leadership and accountability for all credit, collections and receivables management functions leveraging SAP FI-CA within the CIS transformation. Ensure financial integrity, regulatory compliance, and sustainable customer outcomes while modernizing processes for scale and efficiency while executing our transformation program. This role is pivotal in driving strategic initiatives that simultaneously transform business operations and the technology (if applicable) that supports them. The ideal candidate will have a strong background in the relevant functional and strategy, project management, and change management, with the ability to work across multiple verticals to achieve business objectives.

Essential Responsibilities    

• Set strategy and direction for Credit & Collections, aligning FI-CA design and operations with enterprise financial, customer and regulatory objectives

• Oversee transformation of credit risk and collections policies into system capabilities, including dunning frameworks, payment arrangements, write offs and recovery strategies

• Ensure strong integration across Billing/IS-U and ERP to safeguard revenue recognition, reconciliation and audit readiness

• Establish governance and controls for receivables, delinquency management and bad-debt provisioning with clear KP!'s

• Drive innovation and automation to improve customer experience and reducing operating costs

• Strategic Leadership: Develop and implement a business transformation strategy through people, process and technology (if applicable) that aligns with the organization’s business goals and objectives.

• Program Management: Direct the planning, execution, and delivery of transformational projects that enhance business operations and improve applicable domain capabilities; ensuring they are completed on time, within scope, and within budget.

• Stakeholder Engagement: Collaborate with senior leadership, business units, technology partners (if applicable) and external partners to ensure alignment and support for transformation initiatives.

• Change Management: Champion change management efforts to ensure smooth adoption of new technologies/way of working and processes across the organization.

• Performance Monitoring: Establish metrics and KPIs to measure the success of transformation initiatives and report on progress to stakeholders.

• Risk Management: Identify and mitigate risks associated with enterprise transformation projects."

• Team Leadership: Build and lead a high-performing team of transformational professionals, providing guidance, mentorship, and support.

• Continuous Improvement: Stay abreast of industry trends and emerging technologies/tools to continuously improve the organization’s capabilities.

Minimum Requirements        

• Bachelor’s degree in Business Administration or related field. Or equivalent experience.

• 10+ years of experience in leading technology and/or business transformation programs in a functional context.

• Strong operational and program delivery skills with a track record of delivering complex projects on time and within budget.

• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

• Demonstrated ability to lead and manage cross-functional teams.

• Strong analytical and problem-solving skills.

• Knowledge of change management principles and practices.

• Ability to adapt to a fast-paced and dynamic environment.

Preferred Requirements

• SAP FICA
• Understanding of FDCPA, TCPA, and other industry compliance
• Demonstrated leadership experience within the Credit, Collections and Receivables Management functions.
• CCE preferred
• Demonstrated experience leading a large transformation program
• MBA  preferred

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $144,800.00 to $205,600.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.  You will not be penalized for redacting or removing this information.

Deadline to Apply: 10/31/25

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.