Field Technician IV (LMR - Land Mobile Radio Support)

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Field Technician IV (LMR - Land Mobile Radio Support)

Position Summary

The Field Tech IV works on the Network Communications Field Service team with the primary responsibility of Network Operations Management for Xcel Energy communications networks. This Senior Technician oversees the Junior Field team members. Develops and leverages a thorough understanding of and experience in enterprise networks and infrastructure to increase efficiencies and ensure consistency. Coaches, trains, and motivates all team members to meet and exceed all departmental goals and K.P.I.'s (Key Performance Indicators).

Essential Responsibilities

• The Field Technician IV oversees and supports the work by the Network Communications Field Service team with the primary responsibility of Network Operations Management for Xcel Energy communications network. Has excellent working knowledge of LAN/WAN network field operations and will apply that knowledge to a complex multi-vendor enterprise environment to assist with the repair and management of planned and unplanned events. Will oversee the use of field test equipment and direct calls from dispatch NOC or leadership and utilize a ticketing system to address and document escalated issues within the scope of this position.
• The Radio Installation Technician is entrusted with the essential task of servicing and maintaining critical communication systems. These systems encompass a wide range of technologies including Astro 25 systems, Conventional Radio, Telcom systems, Computer Aided Dispatch Systems & Mobile Data Terminals, Recording Systems, Subscribers, parts/accessories, fleet mapping, dispatch centers, Network Equipment, and Bi-Directional Amplifier's.
• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Maintain, optimize, test and document complex communications systems. Provide weekly reports of activities and accomplishments.
• The Radio Installation Technician IV will partner with the customers, employees and vendor employees to meet requirements.
• The Radio Installation Technician IV will collaborate with various departments such as the Network Operations Center, Gas and Electric Dispatch Operations, Generating Facility Groups, IT Engineering, Network OT, and Enterprise Security Services, as well as third-party contractors.
• In addition to resolving daily work tickets, the Radio Installation Technician will be responsible for overseeing cases and projects with the goal of enhancing customer satisfaction, minimizing downtime, and optimizing cost-efficiency.
• Attendance at original equipment manufacturer (OEM) provided training sessions for all serviced equipment will also be encouraged.
• Install, remove, program, and troubleshoot Land Mobile Radio equipment, mobile computer equipment, mounts, cameras, and automatic vehicle location (AVL) equipment.
• Assist with site cabling, such as Cat5, Cat6, and etc.
• Work will be performed in accordance with industry standards, company requirements and where applicable, R56 grounding and site construction standards.
• Strong MS Office and Smartsheet Docs skills
• Confidence to work alone with minimal supervision and/or support only available by phone.
• Provide excellent interpersonal, negotiation, presentation, and communications skills, both orally and written.
• Oversee and support complex projects or shared areas of responsibility that may include the oversight of other technicians or project stakeholders. Will work with Technician I's, II's, III's, Supervisors, and Management to continuously improve upon technical and process related policies and procedures while providing support and advisement to Technician I's, II's, III's.
• Oversees & directs support and coordination for high priority incidents.
• Able to oversee and support work with multiple carrier and/or intra-department technicians for further troubleshooting/isolation of layer 1 - 3 issues
• Be responsible for ensuring Xcel Energy and OSHA requirements are met for jobsite safety and security.

Minimum Requirements

• AS/AAS/BS in related degree field, or equivalent documented experience.
• 8-10 years of network management/field operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software.
• Proficient to expert-level experience and understanding of the Model, fiber solutions, DS0 - OC192, Microwave transmission.
• Excellent interpersonal skills focusing on oral, written, and presentation communication skills.
• Must possess a valid Colorado Driver's License and have a clean driving record.
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract(s) and customer background check.
• Experience as a System Technologist, Field Service Technician or Radio Installation Technician
• Great communication skills verbal and written
• Ability to lift up to 40lbs.
• Ability to travel up to 50%
• Strong working knowledge of Motorola radios systems and their applications by customer.

Preferred Requirements

• In addition to the degree requirements, experience with BISCI installer 2 copper/fiber certification preferred.
• Experience that is inclusive of 3-5 years Field Engineer experience related to project wise, CAD drawings, site layouts, etc.
• Additional general network experience in peripheral technologies such as Cisco, Ciena, Infinera, Juniper, and layer 1 equipment involving T1's, DS3's, OC-level circuits.
• Experience with installation, provisioning, troubleshooting, and maintenance of all NOKIA 7705 elements and/or AVIAT radio elements.
• Experience with documenting changes via a work-ticket related system, experience in a utility or other regulated industry, and experience providing leadership and management of lower-level technicians.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $47.55 to $66.59 per hour

This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.  You will not be penalized for redacting or removing this information.

Deadline to Apply: 04/22/25

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ACCESSIBILITY STATEMENT
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