IT Analyst Intern

Project Description: 

An INOC (Integrated Network Operations Center) Intern works on the Integrated Network Operations Center team with the primary responsibility of monitoring, operations, repair, event and incident management resolution for Xcel Energy communications core network and infrastructure end-user applications and servers. INOC Tech I’s will be primarily responsible for monitoring, surveillance, and initial triage of trouble tickets. Duties also include opening/updating/closing incident tickets, paging out support groups, opening troubleshooting/technical bridges during outages/events, and answering the phone queue and email box. 

Typical intern responsibilities may include but are not limited to: 

• Monitoring: Effectively use monitoring tools to identify and respond to planned and unplanned network, application, batch job and other system events/incidents within defined service level agreements. Document all events/incident activity within ticketing system including interaction with customers, vendors and support personnel. Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with regulatory requirements. 

• Triage/Troubleshooting/Break-Fix: Use tools to identify failure point in systems and assist in triage of events/incidents. Actively seek clarification and assistance when needed to ensure accurate and speedy identification of events. Accurately document findings in tickets and timely escalation to Tech II, II or higher as events require. 
   

• Incident Management: Participate in management of planned and unplanned events. Responsible for Tier I triage and troubleshooting including access/configuration of routers, switches, firewalls and infrastructure. Work with vendors to escalate and manage remediation of circuits and escalate to Tech II or Engineer III/IV for higher level triage or resolution. Facilitate and coordinate field support personnel dispatched to for on-site remediation. Meet or exceed departmental Mean Time to Resolve standards set by INOC management. 

This position is for June 2026. These positions may have the possibility to extend beyond the internship’s initial term based on the candidate’s successful performance and Xcel’s business needs. 

Minimum Requirements 

• Current student, Junior or Senior status (as of May 2026). 

• Enrolled in an ABET accredited college or university and pursuing a degree in Computer Science, Cybersecurity, or Data Analytics. 

• Able to commute to the corporate office in Denver, CO- Hybrid Schedule 

• Able to work full-time during the summer (up to 40 hours a week). 

Preferred Qualifications 

• Must have strong collaboration and teamwork skills.