Knowledge Management & Communications Consultant

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Position Summary:

Responsible to design, implement, maintain, and improve a centralized Knowledge Base which will house key data, information, presentations, processes (including standardized procedures) and other resources to support business area knowledge management. Build and utilize strategic partnerships with business units to gather key data and information that relates to the department. Gather and translate technical information/data into a format that is understandable and persuasive to a variety of end users as well as aids users in decision-making processes and producing timely and accurate work. Determines how best to store and display the information in a manner that is accessible and user friendly. Responsible for selection of business unit wide communication responsibilities as well. 

Essential Responsibilities:

• Strategy: In collaboration with key business areas, build and manage the business unit’s knowledge management strategic framework. This will include selecting and/or developing and then maintaining appropriate knowledge management tools that facilitate effective access and application of business area knowledge. Recommend new knowledge creation and content management strategies and approaches based on emerging functionality and best practice.
• Governance: Responsible for knowledge content management, developing and applying a structured governance model and related processes (versioning control, review cycles, system workflow and rule publishing), and execution of key audits. Develop and implement strategies for disseminating knowledge to the right people at the right time.
• Communication: Create and deliver internal communications content, including email updates, newsletters, intranet content, videos, and presentations.    
• Content Creation & Support Activities: Partner with internal stakeholders to support other communication related efforts, including but not limited to employee engagement, onboarding, and strategy activities.    

Minimum Requirements:

• Bachelor's degree in communication, information management, training/adult education, or similar information or knowledge management related field.
• Five or more years related experience in knowledge management function
• Strong organization, analytical, verbal, and written communication, and problem-solving skills 
• Ability to act as a liaison between subject matter experts, leaders, and end users of knowledge content.
• MS Office, database, and content publishing skills, Knowledge of web, mobile, and knowledge-based editorial principles along with data quality and governance best practices.

Preferred

• Experience building KM strategy and programs 

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $82,800.00 to $117,600.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.  You will not be penalized for redacting or removing this information.

Deadline to Apply: 06/26/25

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ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.