Sr Claims Investigator

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Position Summary
Oversee and conduct professional investigations and to maintain site control for high profile cases/claims, major incidents, public claims, and company damage claims where company facilities may be involved resulting in loss of life, personal injury and/or property damage. Coach and mentor less senior team members to ensure professional investigations are effectively and thoroughly conducted. As subject matter expert, determine liability and negotiate settlements within assigned approval authority.

Essential Responsibilities

• Major Incidents - Oversee and conduct professional investigations for high profile, major incidents, litigated matters, or cases where company facilities may be involved resulting in loss of life, personal injury, and/or property damage, as directed. Control and investigate site where damage or incident occurred ensuring that all evidence is secured and on-site safety is assured. Maintain chain of custody of physical evidence. Perform research and complete documentation (e.g., incident reports) in accordance with guidelines. Obtain witness statements and communicate with regulatory officials and external agencies to provide reports and obtain records. Provide work direction, coaching, and mentoring to less senior team members.

• Litigation Support - Provide litigation support throughout the process including strategic planning, data gathering, and participation in mediations, settlement conferences, and court proceedings. Under the direction of legal counsel, ensure case facts are effectively communicated and documentation is collected and provided. Ensure case files are well developed and accurate. Collaborate with legal counsel on determination of appropriate reserve funding.

• Public and Company Claims and Settlement Payment - Determine liability and negotiate settlements within assigned approval authority, with input from management and/or legal counsel. Within a timely manner, ensure denial notification or payment is made to public claimants and that payment is received for damage claims, and pursue delinquent damage claim accounts. Mediate between customer and company contractors. Provide guidance and expertise to legal counsel for payment or denial determinations.

• Risk Mitigation - Provide specialized training to assigned business units to ensure that first responders are trained to take appropriate action when an incident occurs for which the company may have legal liability. Develop or provide recommendations for development of specialized training for first responders.

Minimum Requirements
- High School diploma or equivalent.

- Post-secondary education/training in business, communications, engineering, and/or gas/electric utility industry preferred.

- At least 5 years combined gas/electric utility and claims-related exp., including 3 years gas/electric Utility Claims Investigator exp. or equivalent.

- Advanced knowledge of applicable federal and state utility laws/regulations.

- Excellent verbal and written communication skills.

- Strong organizational skills.

- Ability to multitask.

- Advanced ability to interact with others and to respond in a professional, tactful, and courteous manner.

- Advanced conflict resolution and negotiation skills.

- Demonstrated ability to coach and mentor others.

- Ability to maintain confidentiality. - Knowledge of applicable systems (e.g., Broadspire, REA, OMS, CRS, WEBI, etc.).

- Travel required (site investigations, court proceedings, etc.).

- Valid driver’s license with good driving record and personal transportation required.

- Availability to be on-call on a rotational basis is required.

- Position requires exposure to noise, dirt, odors, confined/restricted areas, hot and cold weather conditions.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $69,700.00 to $99,100.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

Deadline to Apply: 05/19/24

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ACCESSIBILITY STATEMENT
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