IT Manager (ServiceNow Engineering & Governance)

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Position Summary

The Manager of ServiceNow Engineering & Governance is accountable for platform integrity, architectural consistency, risk‑based governance, and technical delivery quality across the ServiceNow ecosystem.  This role sits at the intersection of engineering execution and enterprise governance, ensuring ServiceNow is scalable, secure, compliant, and continuously delivering business value.  Broad stakeholder engagement across Xcel Energy is required.

Essential Responsibilities

• Leadership: Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff, vendors and contractors. Provide leadership as needed across multiple sites, and in alignment with Union or other contracts.
• Relationship Management: Understand the customers' needs, and partner to deliver innovative solutions. Partner with Supply Chain, Finance, Enterprise Security, Audit/Compliance and other internal groups to drive results.
• Product Management: Ensure products and services operate in a lean, stable, and adaptable manner. Ensure product delivery and operation are cost effective and within budget.
• Operations Management: Drive ongoing improvements in IT operational performance. Proactively prevent, and support prompt restoration of service disruptions.

Minimum Requirements

• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Ten years of experience with end-to-end service lifecycle, business process, project or product management.
• Five years of prior people leadership experience.
• Experience with strategic planning, portfolio prioritization, delivery execution, and operations.
• Experience working within a regulated industry.
• Ability to deliver value in compliance with policies and regulations.
• Demonstrated ability to apply a customer focus, problem solve, and drive continuous improvement to solutions, systems and processes.
• Demonstrated ability to drive, adopt, and lead others through change in a diverse and dynamic environment.
• Exposure to Sourcing and Contract Management practices.
• Proven ability to attain and hold in-depth acumen in business process, technical knowledge, and architectural topology.
• Excellent communication skills, effective with varying organizational levels and skill sets.
• Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.

Preferred Requirements

• 7-10+ years progressive responsibility across the ServiceNow platform; engineering, solution design, technical leadership, people leadership, governance frameworks, product and standard ownership, stakeholder engagement models.

• 5+ years leading multidisciplinary ServiceNow practices, including engineers, developers, business analysts, architects, testing/QA.

• Functional experience with ITSM, CMDB/CI, ITOM, HRSD, SPM, SAM/HAM, Now Assist, API’s and custom integrations.

• Proven ability to establish engineering standards, governance frameworks, release, and OCM strategies.

• Experience with multiple deployment and operating models; Agile, Scrum, SAFe, Lean, ITIL and ITSM practices.

• Strong grasp of ServiceNow data model and extensibility, role-based access/security/compliance, platform scalability, and resiliency.

• Experience partnering with Security, Risk, Audit, Compliance, HR, Architecture, PMO, Legal/Regulatory organizations.

• Experience with risk-based governance models (tiered approvals, AI risk tiers) and platform policy enforcement controls.

• Experience with NexThink/DEX.  

• Experience with lifecycle management.  

• Development/database background.  

• Experience moving from a traditional to accelerated environment.  

• Strong ability to balance outcome/result/quality/risk with high velocity.
  
  Preferred certifications:

• ServiceNow - CSA (Certified Sys Admin)/CIS (Certified Implementation Specialist)/CAD (Certified App Dev).

• ITIL Certification.

• CSM (Certified Scum Master).

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $135,800.00 to $183,000.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.  You will not be penalized for redacting or removing this information.

Deadline to Apply: 05/01/26

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

 

ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.