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Credit & Collections Representatives (Eau Claire, WI) Job

Job Grade: 8
Hierarchy:  No - We can only hire at the posted level 
Union Position: Non-Bargaining



Xcel Energy is expanding our Customer Contact Center in Eau Claire, WI and we are looking for motivated individuals to join our team. It’s a great opportunity to earn $17.00 an hour while working from home and starting a career with a leading energy company with opportunities for growth. If you're ready to work hard in an environment where you'll be challenged, respected, and encouraged to develop your skills and talents, this job at Xcel Energy is your first step.


Due to the current pandemic circumstances, onboarding, new hire training, and work-from-home options may take place virtually. To accommodate this, all new hires will need to have access to reliable high-speed internet, and a place in their home or other location where they can train and work without interruption. Must be within 1 hour of Eau Claire, WI Contact Center (1414 W Hamilton Ave., Eau Claire, WI 54701).


What can Xcel Energy offer you? 


  • 6 weeks of classroom training followed by 4 weeks of a supported learning environment.
  • Set schedule.
  • Competitive benefits package including Pension, tuition reimbursement, PTO days, and MORE.
  • Opportunity to work from home (must live within 1 hour of contact center).
  • Professional development and growth opportunities.
  • Performance and sales incentives. 
  • Training Schedule: Monday - Friday: 9:30 AM - 6:00 PM; permanent schedule options with start times between 9:30 AM and 11:30 AM.
  • Position starts out at $17.00 per hour with shift and Bilingual premiums available. 


Position Summary

The Customer Contact Representative’s primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact. Build trust with customers by anticipating their needs and efficiently providing accurate information. Educate customers on various company products and services that enhance their experience. Understand complex electric and gas rate options across multiple service territories. Analyze and assist customers with complicated requests and questions. Accountable for individual performance indicators of customer satisfaction, quality, and productivity to ensure that the overall business objectives are achieved.

Essential Responsibilities


  • Provide high-quality customer interaction through multiple channels in a Contact Center environment.
  • Anticipate the customer’s needs and consult with them by offering solutions and problem-solving.
  • Responds to complex inquiries.
  • Provide technical support to customers.
  • Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety.
  • Participate in on-call rotation required.
  • Performs other duties as assigned, including work on special projects.

Minimum Requirements


  • Minimum 18 months of customer service experience.
  • High School Diploma or equivalent.
  • Experience promoting products and services preferred.
  • Bilingual/Spanish experience is a plus.


**Please avoid using "See Resume" in your prescreening questions**





Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.


As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.


Posting Notes:  WI - Eau Claire || WI - Eau Claire || United States (US) || Customer And Innovation || 66989:Credit Call Ctr Centre Pointe || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $17.00 per hour

Click here to see our benefits


Requisition Number: 42213

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at


EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.






Our Values: One Team Powered by Many


Nearest Major Market: Eau Claire

Job Segment: Credit, Sustainability, Gas, Collections, Finance, Energy