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Customer Care Talent and Training - Training Coordinator Job

Date: Feb 9, 2019

Location: WI - Eau Claire, US, 79109

Company: Xcel Energy

Location(s): MN - Roseville; TX - Amarillo; WI - Eau Claire

 

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you’re looking for.

 

 

Position Summary

Coordinates and performs a wide variety of administrative and dept. specific functions for Talent and Training organization within Customer Care. Handles details and assignments of a confidential and complex nature. Handles details and assignments of a routine nature within agreed upon limits using established guidelines and procedures. Exercises independent judgment and initiative within agreed upon limits.

Essential Responsibilities
  • Develops, coordinates and maintains training database (LMS) for multiple Customer Care sites, to include tracking of calendars, attendance, evaluations, assessments, and associated assets. Uses multiple computer applications to perform duties in most effective manner.
  • Composes, designs, edits, and prepares various correspondence, documents and reports for the Talent and Training organization, to include spreadsheets, graphs and charts. Communicates results to Talent and Training and Customer Care leaders and departments.
  • Processes dept. timekeeping and payroll, maintains records, coordinates employee changes.
  • Maintain confidential files, personnel data and reports. Receives, sorts, redirects and prioritizes incoming communication. Orders and maintains inventory for office supplies.
  • Designs and administers office procedures. Trains staff on administrative procedures as needed. Evaluates and revises procedures as necessary to improve office efficiency.
  • Coordinate, initiate, record departmental meetings and travel arrangements for department. Arranges schedules for training, events, and manager/director needs. Develops and maintains training facility management processes.
  • Conducts special projects requiring research and report development. Research may require collection and analysis of data. Checks input for accuracy and corrects errors.

Minimum Requirements
  • Requires High School diploma; and five plus years of experience, to include coordination of training.
  • Requires a broad knowledge of operations and policies.
  • Proficient in use of computer applications to include word processing, presentation, graphic and database applications.
  • Selection criteria may include testing and/or assessment.

 

 

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As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.
     

 

Posting Notes:  WI - Eau Claire || MN - Roseville; TX - Amarillo; WI - Eau Claire || United States (US) || Customer And Innovation || 84215:Talent/Training || Full-Time || Non-Bargaining ||
 

Requisition Number: 17042

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com


Nearest Major Market: Amarillo

Job Segment: Curriculum, Training, HR, Education, Operations, Customer Service, Human Resources, Research